Return Policy



You are entitled to withdraw from this contract within fourteen days without giving any reasons. 

The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods. 

In order to exercise your right of withdrawal, you have us (Torten Deko Shop, Schiffstrasse 1 79576 Weil am Rhein, info @ tortendeko, phone: 076215830838, fax: 07621665598) by means of a clear statement (eg a letter sent by mail, fax or E-mail) about your decision to withdraw from this contract. 

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation 

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

PS: Food and edible items are excluded from exchange and return for health reasons. 

Buyers bear the immediate cost of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods. 

Exclusion of the right of withdrawal 

The right of withdrawal does not apply to contracts  
- for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,  
- for the delivery of goods 
which can spoil quickly or whose expiration date would quickly be exceeded,  - for the delivery of newspapers, magazines and magazines with the exception of subscription contracts.

Early withdrawal of the right of withdrawal 

The right of withdrawal expires prematurely for contracts 
- for the delivery of sealed goods, which are not suitable for return for reasons of health or hygiene, if their seal was removed after delivery,  
- for delivery of goods, if this after delivery due to their nature were inseparably mixed with other goods,

End of the cancellation policy ******************************************************************** ************************************************** *** 

§7 cancellation form

Model withdrawal form

(If you want to cancel the contract, please fill in this form and send it back.)

Pies Deko Shop Handels GmbH 
D-79576 Wiler am Rhein 
E-Mail info @ tortendeko 

Hereby I / we (*) revoke the contract concluded by me / us (*) for the purchase of the following goods ( *) / Provision of the following service (*) 


Ordered on (*) / received on (*) 


Name of the consumer (s) 


Address of the consumer (s) 


Signature of the consumer (s) (only on paper) 




(*) Delete as appropriate.